Online casinos are required to verify player identities as part of anti-fraud and anti-money laundering regulations. This process, commonly known as KYC (Know Your 23winmi.com Customer), is meant to protect both the platform and the user. However, many players have reported frustrating experiences where the verification process seems excessive, repetitive, or outright unnecessary. These added steps not only delay withdrawals but also raise suspicions about whether casinos are intentionally making the process harder to retain player funds longer.
The Line Between Security and Obstruction
At first glance, identity checks appear reasonable—players may be asked to submit a photo ID, a utility bill, or proof of payment method. But in some cases, casinos demand multiple uploads of the same document, ask for notarized copies, or request irrelevant paperwork. For example, a player might be asked for a selfie with their ID, followed by a bank statement, and then a credit card photo with specific digits obscured. When these steps pile up—especially after a big win—it can feel less like compliance and more like a tactic to delay or deter withdrawals.
Timing Often Raises Red Flags
One of the most common complaints is that unnecessary verification steps usually occur right when a player tries to cash out. Deposits typically go through instantly with no issues, but once a player requests a withdrawal—especially after winning a significant amount—they are suddenly asked to verify their identity. The timing suggests that the casino may be using the verification process not just for compliance, but as a tool to stall payouts. In some cases, players are approved to deposit and play for weeks without any checks, only to be scrutinized heavily the moment they attempt to collect their winnings.
Some Platforms Use Loopholes to Avoid Paying
In extreme situations, certain online casinos may use the verification process to reject withdrawals entirely. If a player cannot provide documents within a short window, or if the casino decides the documents are “not clear,” it may void the withdrawal request or even confiscate funds. These tactics are especially common with rogue or offshore operators that function with little regulatory oversight. Players from restricted or loosely regulated regions are particularly vulnerable to these practices, as they may have limited recourse or legal options.
Transparency and Regulation Are Inconsistent
Licensed and reputable online casinos are supposed to follow strict rules and treat players fairly. However, regulation varies widely across jurisdictions. Some regulators require casinos to request all necessary documents at the time of registration, while others allow operators to postpone verification until withdrawal. This inconsistency creates confusion and leaves room for exploitation. A lack of transparency in the terms and conditions, especially regarding when and how KYC is enforced, makes it harder for players to understand what to expect.
What Players Can Do to Protect Themselves
To avoid unnecessary verification frustrations, players should always choose casinos licensed by reputable authorities, such as the UK Gambling Commission, Malta Gaming Authority, or similar. Before depositing, it’s a good idea to read the KYC policy and see if the site clearly outlines what documents are required and when. If a platform allows you to verify your identity in advance, complete the process early to avoid delays later. Keep records of your communication with customer support and take screenshots of any document submissions.
